At Total Plumbing, we take pride in our credentials from the Better Business Bureau and the Texas Board of Plumbing, but our greatest compliments come from our customers. We are proud to include some recent thank you notes for your viewing. Building a reputation of trust is our greatest accomplishment and we hope to add a thank you note from you too.
Dear Richard: I called customer Lori to do the Client Survey for EXPO & Elite! WOW! Lori just made my day! And most especially, your employee James made my day! Lori said: "Let me tell you about the plumber you sent out! James is GREAT! To have a gentleman the quality as James to do a job in my home was wonderful! I would recommend James to everyone!" Thank you James & Richard! I appreciate both of you!
Dear Mr. Simpson, My best Christmas present was finding your company and Joe Spoeri! My house of thirty years has had constant plumbing problems; I have probably used at least that many different plumbing companies. Joe has been to my house three times in the last three months and he is an outstanding worker; he has been so polite, knowledgeable about what he needs to do, taking the time and caring about getting the job done to my satisfaction, and making sure things are cleaned up. Joe said that he enjoys coming to work each day; that is a tremendous indicator of what kind of person he is, the kind of employee he is, and a definite compliment to your business. I am writing this letter of accommodation because I feel Joe is far superior to ANY plumber I have had in my home. I know you appreciate the image of your business that he projects. I no longer have to find another plumber!
Linda A. Clark
Dear Mr. Simpson, I am writing to thank you for your company's handling of our rather challenging gas line situation. Your honesty in recommending that another company with more specialized equipment take over the project is exceeded only by your generosity in determining the billing for the work done up to that point.
Rev. Canon Richard Carlisle Ph.D